Our CRM Software in Oman offers enriched, intelligent business dashboards and graphical reports that provides real time visibility of all activities pertaining to CRM in addition to analytics for sustainable business goals. nTireCRM is tightly integrated to send notifications/escalations through SMS and email platform.
CRM Solutions in Oman is a 100% web-based Customer Relationship / Incident / Lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing and others. nTireCRM is a unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Centre, Back Office, Product Management, Business Process Management, IT and other departments that are either directly or indirectly connected to Customers and needs information on the customers and their transactions. Our best CRM Software Oman helps organizations right from KYC Process, Confirmation & Process fulfillment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management (Interaction Management) from multiple Channels including Email / Web / Walk-in, External Agencies, Postal, SMS with Workflow foundation server.
Customer Interaction Management
- Customer Self Service Portal—Web / Mobile / SMS & Email. Auto reading of Emails / SMS / bulk uploaded incidents and process them by initiating the appropriate workflow.
- Reminders / Escalations / Transfers / Reassign of incidents / queries
- Provision to attach any type of documents against any incidents / queries at any stage.
- Social Media Interfacings for posting status of incidents alongside cross-sell / up-sell opportunities.
- Customer Incident & Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier), Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities, etc. Single screen – displays all open incidents, closed incidents, customer data, security questions for verifications, changes as displaying of key data on the customer, registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc.
- Configurable workflow – with which user can dynamically create and manage categorizations & sub categorizations for handling incidents/queries.
Integrating advanced capabilities can invite more agility, accuracy, and efficiency for your sales operations.
A perfect CRM caters to almost any business. It helps in catering to external interactions. They are best to pitch productivity & boost growth. Customer relationship management (CRM) is the combination of strategies, technologies & approaches that companies employ for managing customer interaction. It is also helpful for managing associated data all through the lifecycle of a customer.
Our exquisite CRM services target enhancing your business’s customer service, retention of customers, and increasing sales. Experts align their strategy and skills to make it work for you.
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